Most successful businesses recognize the important of providing outstanding customer service. A courteous and empathetic interaction with a trained customer service representative can mean the difference between losing or retaining a customer. When problems arise, customers should receive timely attention to the issue. Prompt attention to emails and phone calls is critical to maintaining good relations. Requiring customers to stand in long lines or sit on hold can sour an interaction before it begins.
Ideally, customer service should be a one-stop endeavor for the consumer. For example, if a customer calls a helpline regarding a problem with a product, the customer service representative should follow through with the customer until the issue is fully resolved. This may entail scheduling appointments with in-person repair personnel if the problem cannot be resolved on the phone, or transferring a call to skilled technicians in another department. Following up with the customer within the next day or two to ensure that he is fully satisfied is another smart move.
some of the best customer service quotes on teamwork, excellent customer service phrases, customer satisfaction quotes, exceptional customer experience quotes, customer retention quotes, how to satisfy customer in customer service, power words for customer service, customer service quotes motivational are listed below.
Wealth, like happiness, is never attained when sought after directly. It comes as a by product of providing a useful service.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
If you work just for money, you'll never make it,
but if you love what you're doing and you always
put the customer first, success will be yours.
W. Edwards Deming
Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them
Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution
Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity
For us, our most important stakeholder is not our stockholders, it is our customers. We're in business to serve the needs and desires of our core customer base
Your most unhappy customers are your greatest source of learning
When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer
Revolve your world around the customer and more customers will revolve around you.
Make a customer, not a sale
There are no traffic jams along the extra mile
It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier